Returns and Exchanges Policy
At Cowans Office Supplies, we want you to be completely satisfied with your purchase. If a product does not meet your expectations, you can return it within 30 days of delivery for a full refund or exchange, provided it is in its original packaging.
Initiate Your Return
Contact our customer service team or log into your account portal to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original boxes, ensuring all manuals, accessories, and the original packing slip are included.
Ship to Cowans
Affix the provided shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Refund or Exchange
Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing